When a shipment arrives, the first step is a visual inspection of the glaze surface. Each piece should be examined under adequate lighting for cracks, glaze chips, and stains. This inspection should be completed before signing the delivery receipt, in the presence of the driver or the carrier's representative.
The second step is matching product codes and quantities against the sales invoice. The code printed on each product carton should be compared with the invoice items to confirm the correct model, color, and quantity. Any discrepancy should be recorded in writing at that time.
Ceramic sanitary ware is fragile, and unloading must be done by hand, without throwing items or dragging them along the ground. Products should be stored in their original cartons, on a flat and dry surface, without stacking beyond the maximum height marked on the packaging. If any damage or discrepancy is found, report it to the Kasra customer-affairs unit along with the product code, invoice number, and photographs so it can be resolved promptly.